Andes Support
  1. Andes Support
  2. Andes Support
  3. Raise a request

Andes Support

Heb je een vraag? Ondervind je problemen of wil je meer weten over een bepaalde functionaliteit? Andes Support beantwoordt al je vragen. Je kunt hiervoor de zoekfunctie gebruiken.
Kun je het antwoord niet vinden? Neem dan contact op en dien een supportaanvraag in via een van de formulieren.

Datashop Andes

Gebruikersvraag Datashop

Required fields are marked with an asterisk*

Een korte omschrijving van één regel die je vraag nauwkeurig omschrijft

Geef een gedetailleerde omschrijving van je vraag

Drag and drop files, paste screenshots, or browse

Voeg hier evt. het verkregen databestand aan toe

Powered by Jira Service Management
{"xsrfToken":"ef1815cab2eb3be99b9bc4bc95fe71a43aa0d210_lout","branding":{"id":"4","key":"sup","name":"Andes Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c94d4593-97b1-4359-a5d6-f2dd260aa7ec/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3M2QxYTNlMS1jMThhLTQzNDYtOGQ1OS0yZmE1ZmViOTE2MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5NGQ0NTkzLTk3YjEtNDM1OS1hNWQ2LWYyZGQyNjBhYTdlYyI6WyJyZWFkIl19LCJleHAiOjE3NTI5NDgwMzksIm5iZiI6MTc1Mjk0NzQzOX0.rPS7fH9SPDbD1zd3rrdE8z-AcryaX-RKZM7BVkzhe1o&client=73d1a3e1-c18a-4346-8d59-2fa5feb91613&mode=fit","logoId":"c94d4593-97b1-4359-a5d6-f2dd260aa7ec","isLogoAvailable":true,"helpCenterTitle":"Welcome to Andes Support","sharedPortalName":"Andes Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij Andes Support","sharedPortalName":"Andes Support","localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"helpCenterTitle":"Willkommen bei Andes Support","sharedPortalName":"Andes Support","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Andes Support","sharedPortalName":"Andes Support","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to Andes Support","sharedPortalName":"Andes Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-GB","portalThemeColor":"#005588","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3M2QxYTNlMS1jMThhLTQzNDYtOGQ1OS0yZmE1ZmViOTE2MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTI5NDgwMzksIm5iZiI6MTc1Mjk0NzQzOX0.K0TKqiJXZNTOeE0u5gozKakn-PbOOXNYJ-kixwMn51Y&client=73d1a3e1-c18a-4346-8d59-2fa5feb91613&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sup","projectId":10070,"serviceDeskId":4,"name":"Andes Support","description":"<p>Heb je een vraag? Ondervind je problemen of wil je meer weten over een bepaalde functionaliteit? Andes Support beantwoordt al je vragen. Je kunt hiervoor de zoekfunctie gebruiken.<br> Kun je het antwoord niet vinden? Neem dan contact op en dien een supportaanvraag in via een van de formulieren.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"57","name":"Algemene supportaanvraag indienen","descriptionHtml":"","callToAction":"Algemene supportaanvraag indienen","introHtml":"","icon":10550,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"59","name":"Gebruikersvraag Datashop","descriptionHtml":"","callToAction":"Gebruikersvraag Datashop","introHtml":"","icon":10541,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[16],"key":""},{"id":"37","name":"Gebruikersvraag LTC","descriptionHtml":"","callToAction":"Gebruikersvraag LTC","introHtml":"","icon":10541,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[10,13],"key":""},{"id":"58","name":"Nieuwe invoerconfiguratie aanvragen","descriptionHtml":"","callToAction":"Nieuwe invoerconfiguratie aanvragen","introHtml":"","icon":10499,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[13],"key":""},{"id":"60","name":"Storing Datashop","descriptionHtml":"","callToAction":"Storing Datashop","introHtml":"","icon":10521,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[16],"key":""},{"id":"56","name":"Storing Developer Services","descriptionHtml":"","callToAction":"Storing Developer Services","introHtml":"","icon":10521,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[12],"key":""},{"id":"48","name":"Storing LTC","descriptionHtml":"","callToAction":"Storing LTC","introHtml":"","icon":10521,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[10,13],"key":""},{"id":"55","name":"Vraag Developer Services","descriptionHtml":"","callToAction":"Vraag Developer Services","introHtml":"","icon":10541,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[12],"key":""},{"id":"52","name":"Accountaanvraag LTC","descriptionHtml":"","callToAction":"Accountaanvraag LTC","introHtml":"","icon":10517,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"51","name":"LTC Map Service","descriptionHtml":"","callToAction":"LTC Map Service","introHtml":"<p>Meld hier alle wijzigingen op de geografische kaart.</p>","icon":10458,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"38","name":"Overige vragen over LTC","descriptionHtml":"","callToAction":"Overige vragen over LTC","introHtml":"","icon":10516,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"41","name":"Probleem","descriptionHtml":"","callToAction":"Probleem","introHtml":"<p>Interne registratie van Problemen</p>","icon":10520,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"40","name":"Support email","descriptionHtml":"","callToAction":"Support email","introHtml":"<p>Hier komen de aanvragen per email binnen</p>","icon":10536,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"39","name":"Wijziging LTC","descriptionHtml":"","callToAction":"Wijziging LTC","introHtml":"<p>Een suggestie of wens welke nog ontwikkeld dient te worden.</p>","icon":10539,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"LTC Smart Workflows"},{"id":10,"name":"LTC Wegwerkzaamheden & Evenementen"},{"id":12,"name":"Developer Services"},{"id":15,"name":"Overige vragen"},{"id":16,"name":"Datashop Andes"}],"orderMapping":{"15":[57],"10":[37,48],"13":[37,58,48],"14":[58,37,48],"16":[60,59],"12":[56,55],"11":[48,37]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f17d660e-c5b6-32dc-9e38-c440ebf6a839","appLinkName":"System Confluence","appLinkUrl":"https://andes-eu.atlassian.net/wiki","spaceKey":"KBS","spaceName":"Knowledge base Support","spaceUrl":"https://andes-eu.atlassian.net/wiki/spaces/KBS","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":4,"kbLinkDomainURLs":["https://andes-eu.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Dutch (Netherlands)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3M2QxYTNlMS1jMThhLTQzNDYtOGQ1OS0yZmE1ZmViOTE2MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5NDg2MzksIm5iZiI6MTc1Mjk0NzQzOX0.Pmd-Mh0yisB3MRXrwL5Wm9RUk_JemPQLSspTT4rGEKI","targetCollection":"upload-project-10070","endpointUrl":"https://api.media.atlassian.com","clientId":"73d1a3e1-c18a-4346-8d59-2fa5feb91613","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"59b3ec85-201e-4cd7-80c8-be3e6008d091","name":"Veelgestelde vragen (FAQ)","description":"Bekijk hier de antwoorden op de veelgestelde vragen","categoryUrl":"https://andes-eu.atlassian.net/servicedesk/customer/portal/4/topic/59b3ec85-201e-4cd7-80c8-be3e6008d091","lastUpdated":"1691574979889","createdAt":"1691574002245"},{"id":"ab365162-e754-46f6-a8e1-081c26e6c750","name":"LTC Smart Workflows","description":"Gebruikershandleiding en andere documentatie over het gebruik van LTC Smart Workflows","categoryUrl":"https://andes-eu.atlassian.net/servicedesk/customer/portal/4/topic/ab365162-e754-46f6-a8e1-081c26e6c750","lastUpdated":"1697531039373","createdAt":"1649149625572"},{"id":"d0e2a85f-e256-455f-ba57-bc67288b517e","name":"Solutions, Datasets & Developer Services","description":"Informatie over o.a. het City Platform, Service Center app, Stadslogistiek, Reistijd-isochronen en Developer Services","categoryUrl":"https://andes-eu.atlassian.net/servicedesk/customer/portal/4/topic/d0e2a85f-e256-455f-ba57-bc67288b517e","lastUpdated":"1693902844409","createdAt":"1653481667080"}]}},"reqCreate":{"id":59,"projectId":10070,"issueType":{"id":"10006","name":"Support"},"form":{"name":"Gebruikersvraag Datashop","descriptionHtml":"","callToAction":"Gebruikersvraag Datashop","intro":"","instructions":"","icon":10541,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Onderwerp","description":"Een korte omschrijving van één regel die je vraag nauwkeurig omschrijft","descriptionHtml":"<p>Een korte omschrijving van één regel die je vraag nauwkeurig omschrijft</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10048","fieldConfigId":"10159","label":"Source","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10051"],"values":[{"value":"10050","label":"E-mail","selected":false,"children":[]},{"value":"10051","label":"Telefoon","selected":false,"children":[]},{"value":"10052","label":"AccountDesk","selected":false,"children":[]},{"value":"10112","label":"Portal","selected":false,"children":[]},{"value":"10053","label":"LTC Map Service","selected":false,"children":[]},{"value":"10054","label":"Klantafspraak","selected":false,"children":[]},{"value":"10055","label":"Eigen constatering","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Omschrijving","description":"Geef een gedetailleerde omschrijving van je vraag","descriptionHtml":"<p>Geef een gedetailleerde omschrijving van je vraag</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Bijlage","description":"Voeg hier evt. het verkregen databestand aan toe","descriptionHtml":"<p>Voeg hier evt. het verkregen databestand aan toe</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/59","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/59","calendarParams":{"firstDay":1,"date":"2025-07-19T19:50:39+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e %b %y","dateTimeIfFormat":"%e %b %y %l:%M","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f17d660e-c5b6-32dc-9e38-c440ebf6a839","appLinkName":"System Confluence","appLinkUrl":"https://andes-eu.atlassian.net/wiki","spaceKey":"KBS","spaceName":"Knowledge base Support","spaceUrl":"https://andes-eu.atlassian.net/wiki/spaces/KBS","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":4,"kbLinkDomainURLs":["https://andes-eu.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3M2QxYTNlMS1jMThhLTQzNDYtOGQ1OS0yZmE1ZmViOTE2MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5NDg2MzksIm5iZiI6MTc1Mjk0NzQzOX0.Pmd-Mh0yisB3MRXrwL5Wm9RUk_JemPQLSspTT4rGEKI","targetCollection":"upload-project-10070","endpointUrl":"https://api.media.atlassian.com","clientId":"73d1a3e1-c18a-4346-8d59-2fa5feb91613","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=andes-eu","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ef1815cab2eb3be99b9bc4bc95fe71a43aa0d210_lout","baseUrl":"https://andes-eu.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://andes-eu.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"73d1a3e1-c18a-4346-8d59-2fa5feb91613","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e028f87d390a4c62bd7292f8b5353ef9","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}