Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Andes Support
  1. Andes Support
  2. Andes Support Deutschland

Störung LTC

Required fields are marked with an asterisk*

Bitte geben Sie eine kurze Beschreibung Ihrer Störung an.

Beschreiben Sie den Fehler bitte ausführlich. Welche Schritte haben Sie unternommen, bevor der Fehler auftrat?

Drag and drop files, paste screenshots, or browse

Bitte fügen Sie hier gegebenenfalls Screenshots und/oder Protokolle hinzu.

Powered by Jira Service Management
{"xsrfToken":"6894d3d6ccf7934b811affeabf1fb01ed333d01a_lout","branding":{"id":"6","key":"supger","name":"Andes Support Deutschland","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c94d4593-97b1-4359-a5d6-f2dd260aa7ec/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3M2QxYTNlMS1jMThhLTQzNDYtOGQ1OS0yZmE1ZmViOTE2MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5NGQ0NTkzLTk3YjEtNDM1OS1hNWQ2LWYyZGQyNjBhYTdlYyI6WyJyZWFkIl19LCJleHAiOjE3ODg4Njg0MzksIm5iZiI6MTc4ODg2NzgzOX0.lZhvdD28JqIIUFiDn8mLUCUxtjXCjSDQCTWLiL1fPKk&client=73d1a3e1-c18a-4346-8d59-2fa5feb91613&mode=fit","logoId":"c94d4593-97b1-4359-a5d6-f2dd260aa7ec","isLogoAvailable":true,"helpCenterTitle":"Welcome to Andes Support","sharedPortalName":"Andes Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij Andes Support","sharedPortalName":"Andes Support","localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"helpCenterTitle":"Willkommen bei Andes Support","sharedPortalName":"Andes Support","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Andes Support","sharedPortalName":"Andes Support","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to Andes Support","sharedPortalName":"Andes Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005588","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3M2QxYTNlMS1jMThhLTQzNDYtOGQ1OS0yZmE1ZmViOTE2MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODg4Njg0MzksIm5iZiI6MTc4ODg2NzgzOX0.g1BDIACKkYx9tl0aODR55A-3hz2CKzMgqrLradtVw1Y&client=73d1a3e1-c18a-4346-8d59-2fa5feb91613&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"supger","projectId":10087,"serviceDeskId":6,"name":"Andes Support Deutschland","description":"<p>Haben Sie eine Frage? Haben Sie Probleme oder möchten Sie mehr über eine bestimmte Funktion erfahren? Der Andes-Support hat die Antwort auf all Ihre Fragen. Sie können die Suchfunktion verwenden, um das Gesuchte zu finden.<br> Wenn Sie die gesuchte Antwort nicht finden können, kontaktieren Sie uns bitte und reichen Sie eine Supportanfrage über eines der Formulare ein.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"197","name":"Benutzeranfrage LTC","descriptionHtml":"","callToAction":"Benutzeranfrage LTC","introHtml":"<p>Stellen Sie eine Anfrage für Unterstützung, Informationen oder Zugriffsrechte.</p>","icon":10541,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[19],"key":""},{"id":"261","name":"Störung LTC","descriptionHtml":"","callToAction":"Störung LTC","introHtml":"<p>Melden Sie eine Störung oder einen technischen Fehler im LTC.</p>","icon":10521,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[19],"key":""},{"id":"294","name":"Änderungsanfragen","descriptionHtml":"","callToAction":"Änderungsanfragen","introHtml":"<p>Teilen Sie uns Ihre Anfrage zu Änderungsbedarfen oder Ideen mit.</p>","icon":10535,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[19],"key":""},{"id":"160","name":"01. Allgemeine Unterlagen","descriptionHtml":"<p>&lt;&lt; Internal instruction text &gt;&gt;</p>","callToAction":"01. Allgemeine Unterlagen","introHtml":"<p>Nachfolgend finden Sie einige Formulare, die vom Kunden im Rahmen des Onboarding-Prozesses ausgefüllt werden müssen.</p>","icon":10539,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"162","name":"02. Formulare","descriptionHtml":"","callToAction":"02. Formulare","introHtml":"<p>Nachfolgend finden Sie einige Formulare, die vom Kunden im Rahmen des Onboarding-Prozesses ausgefüllt werden müssen.</p>","icon":10523,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"163","name":"03. Schnitstellen","descriptionHtml":"","callToAction":"03. Schnitstellen","introHtml":"<p>Nachfolgend finden Sie einige Formulare, die vom Kunden im Rahmen des Onboarding-Prozesses ausgefüllt werden müssen.</p>","icon":10532,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"227","name":"04. Abnahme","descriptionHtml":"","callToAction":"04. Abnahme","introHtml":"<p>Informationen und Abnahme zu Webformularen, Schnittstellen und LTC Konfiguration.</p>","icon":10648,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10648","groups":[],"key":""},{"id":"196","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10632,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"LTC Smart Workflows"}],"orderMapping":{"19":[294,261,197]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f17d660e-c5b6-32dc-9e38-c440ebf6a839","appLinkName":"","appLinkUrl":"","spaceKey":"KBSDE","spaceName":"Knowledge base Support (DE)","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":6,"kbLinkDomainURLs":["https://andes-eu.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3M2QxYTNlMS1jMThhLTQzNDYtOGQ1OS0yZmE1ZmViOTE2MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMzYwNTcyNzAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODg4NjkwMzksIm5iZiI6MTc4ODg2NzgzOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ._oRiHrK_eNPAGY8wVyn6NAyeXVmg4t45lcu2C2zzq5g","targetCollection":"upload-user-collection-360572703","endpointUrl":"https://api.media.atlassian.com","clientId":"73d1a3e1-c18a-4346-8d59-2fa5feb91613","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"b53eacb8-c913-4e2b-85b4-a1d1ab66be79","name":"FAQ","description":"Hier finden sie die häufig gestellte Fragen","categoryUrl":"https://andes-eu.atlassian.net/servicedesk/customer/portal/6/topic/b53eacb8-c913-4e2b-85b4-a1d1ab66be79","createdAt":"1751282487345"},{"id":"6cd80147-93e7-418b-a7c1-178c5cde708e","name":"LTC Smart Workflows","description":"Benutzerhandbuch und weitere Dokumentation zur Verwendung von LTC Smart Workflows","categoryUrl":"https://andes-eu.atlassian.net/servicedesk/customer/portal/6/topic/6cd80147-93e7-418b-a7c1-178c5cde708e","createdAt":"1751282518165"}]}},"reqCreate":{"id":261,"projectId":10087,"issueType":{"id":"10020","name":"Incident"},"form":{"name":"Störung LTC","descriptionHtml":"","callToAction":"Störung LTC","intro":"<p>Melden Sie eine St&ouml;rung oder einen technischen Fehler im LTC.</p>","instructions":"","icon":10521,"iconUrl":"https://andes-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Betreff","description":"Bitte geben Sie eine kurze Beschreibung Ihrer Störung an.","descriptionHtml":"<p>Bitte geben Sie eine kurze Beschreibung Ihrer Störung an.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10048","fieldConfigId":"10159","label":"Source","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10112"],"values":[{"value":"10050","label":"E-mail","selected":false,"children":[]},{"value":"10051","label":"Telefoon","selected":false,"children":[]},{"value":"10052","label":"AccountDesk","selected":false,"children":[]},{"value":"10112","label":"Portal","selected":false,"children":[]},{"value":"10053","label":"LTC Map Service","selected":false,"children":[]},{"value":"10054","label":"Klantafspraak","selected":false,"children":[]},{"value":"10055","label":"Eigen constatering","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"Beschreiben Sie den Fehler bitte ausführlich. Welche Schritte haben Sie unternommen, bevor der Fehler auftrat?","descriptionHtml":"<p>Beschreiben Sie den Fehler bitte ausführlich. Welche Schritte haben Sie unternommen, bevor der Fehler auftrat?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["3"],"values":[{"value":"10000","label":"Blocker","selected":false,"children":[]},{"value":"10001","label":"Critical","selected":false,"children":[]},{"value":"10002","label":"Major","selected":false,"children":[]},{"value":"10003","label":"Minor","selected":true,"children":[]},{"value":"10004","label":"Trivial","selected":false,"children":[]},{"value":"10005","label":"High","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"10006","label":"Need info","selected":false,"children":[]},{"value":"10007","label":"LTC W&E","selected":false,"children":[]},{"value":"10008","label":"LTC M&V","selected":false,"children":[]},{"value":"10009","label":"LTC platform","selected":false,"children":[]},{"value":"10010","label":"LTC TVM","selected":false,"children":[]},{"value":"10011","label":"MLS","selected":false,"children":[]},{"value":"10012","label":"UIUX","selected":false,"children":[]},{"value":"10013","label":"LTC Live","selected":false,"children":[]},{"value":"10014","label":"CSS","selected":false,"children":[]},{"value":"10015","label":"GeoData","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anlagen","description":"Bitte fügen Sie hier gegebenenfalls Screenshots und/oder Protokolle hinzu.","descriptionHtml":"<p>Bitte fügen Sie hier gegebenenfalls Screenshots und/oder Protokolle hinzu.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/261","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/261","calendarParams":{"firstDay":0,"date":"2026-09-08T13:43:59+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e %b %y","dateTimeIfFormat":"%e %b %y %l:%M","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f17d660e-c5b6-32dc-9e38-c440ebf6a839","appLinkName":"","appLinkUrl":"","spaceKey":"KBSDE","spaceName":"Knowledge base Support (DE)","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":6,"kbLinkDomainURLs":["https://andes-eu.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3M2QxYTNlMS1jMThhLTQzNDYtOGQ1OS0yZmE1ZmViOTE2MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMzYwNTcyNzAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODg4NjkwMzksIm5iZiI6MTc4ODg2NzgzOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ._oRiHrK_eNPAGY8wVyn6NAyeXVmg4t45lcu2C2zzq5g","targetCollection":"upload-user-collection-360572703","endpointUrl":"https://api.media.atlassian.com","clientId":"73d1a3e1-c18a-4346-8d59-2fa5feb91613","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=andes-eu","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6894d3d6ccf7934b811affeabf1fb01ed333d01a_lout","baseUrl":"https://andes-eu.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://andes-eu.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"73d1a3e1-c18a-4346-8d59-2fa5feb91613","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a1a3b655d320412fbb5ab8c92f7bc3e0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://andes-eu.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}